1.How long does shipping take?
Orders are typically processed within 1–3 business days. Standard U.S. shipping usually takes 3–7 business days, depending on your location.
2.Do you offer free shipping?
Yes! We offer FREE U.S. shipping on orders over $100.
3.Do you ship internationally?
Yes. We currently ship within the United States and to selected international destinations. Shipping costs and delivery times are calculated at checkout.
4.How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the way.
5.Can I cancel or change my order?
If your order hasn’t been processed yet, we’ll do our best to accommodate your request. Please contact us as soon as possible at support@palettepageco.com.
6.What is included in a Bundle Set?
Each Bundle Set is thoughtfully curated and may include notebooks, journals, pens, sticky notes, page markers, bookmarks, and other stationery essentials. The exact contents vary depending on the collection.
7.Can I choose the colors in a Bundle Set?
Our Bundle Sets are carefully designed around specific color themes. At this time, individual items or colors cannot be customized.
8.Will my items look exactly like the photos?
We do our best to display every product as accurately as possible. However, colors may appear slightly different depending on your screen settings, lighting, and device.
Some decorative details, such as sticker designs, prints, packaging, or small accessories, may vary slightly based on availability. Any substitutions will always match the overall color palette, aesthetic, and quality of the original Bundle Set.
9.Will sold-out products be restocked?
Some products are part of limited collections and may not return once sold out. Subscribe to our newsletter to be the first to hear about restocks and new arrivals.
10.What is your return policy?
At Palette & Page Co., all sales are final. Please visit our Refund Policy page for complete details.
11.What if my order arrives damaged?
We’re sorry! Please contact us within 7 days of delivery and include photos of the damaged item and packaging. We’ll work quickly to resolve the issue.
12.How can I contact you?
You can reach us anytime at support@palettepageco.com. We typically respond within 1–2 business days.
13.Are your products gift-ready?
Yes! Every Palette & Page Co. collection is thoughtfully curated to make a beautiful gift for students, teachers, creatives, stationery lovers, or anyone who appreciates beautiful organization.
14.Do you restock seasonal collections?
Seasonal and limited-edition collections may not return once sold out. If you see something you love, we recommend ordering before it’s gone.
15.How are your products packaged?
Every order is carefully packed to help ensure it arrives safely and beautifully. We believe the unboxing experience should feel just as special as the products inside.